Plans and Onboarding
Afiax is sold as an annual subscription per facility, for each product you license, plus a one-time onboarding fee per deployment. For prices, email info@afiax.africa.
Plans
Every plan includes full access to the products you license. Plans differ in facility size and in the support and integration work that comes with them.
| Starter | Professional | Enterprise | |
|---|---|---|---|
| For | Clinics and health centres with up to 10 clinical staff | Hospitals and multi-specialty clinics with 10–50 clinical staff | County hospitals, large private hospitals and multi-site networks |
| Products | Any of Clinical Suite, Afiax AI (add-on to Clinical Suite) and Workspace, or the full bundle | Same | Same |
| Support | Afiax Helpdesk, with service levels as in the support SLA | Same | Adds dedicated support and contracted SLA guarantees |
| Integrations | Standard Kenyan integrations (SHA, HIE, KHIS, M-Pesa) | Same | Adds an allowance for custom integrations |
Subscriptions are invoiced annually in advance, in USD. Kenyan customers can pay by M-Pesa or local bank transfer.
What onboarding includes
Onboarding is done by Oortcloud's implementation team. It typically follows these steps:
- Project set-up. We create your organisation's Afiax project and enable the Kenya country pack.
- Facility verification. We verify your facility against the national facility registry (MFL code) through the DHA Health Information Exchange, and record your SHA details.
- Users and roles. We create accounts for your staff in Afiax IAM. Every user has their own login with multi-factor authentication. We verify practitioners' KMPDC, NCK or PPB registrations, and assign roles so each person sees only what their job needs.
- Configuration. We set up your departments, services, price lists, payment methods (M-Pesa, Afiax Pay, cash, card, insurers) and reporting.
- Data migration (optional). We move patient records from your previous system into Afiax. See Migration.
- Devices and on-site connections (if needed). For laboratory analysers or other on-site devices, we install the Afiax Facility Agent on a computer at your facility.
- Training. We train your Training Champions, who then support their colleagues day to day. See the user training materials provided during onboarding.
- Go-live. We agree a go-live date, stay on hand during the first days, and hand over to the Afiax Helpdesk.
What we need from you
- A named project lead and at least one Training Champion per facility.
- Facility details: MFL code, SHA contract details, departments and services.
- A staff list with roles and professional registration numbers.
- Reliable internet and up-to-date browsers on the computers that will use Afiax. Your network and devices remain your responsibility (see Operations and responsibilities).